At Nady's we strive to provide our valued customers with high-quality products and outstanding customer service. We understand that occasionally, situations may arise where a product may arrive damaged or broken. In such cases, we are committed to resolving the issue promptly and fairly.
Our Refund Policy is designed to outline the specific circumstances under which customers are eligible for a refund due to a broken product. Please review the following terms and conditions carefully:
1. Damaged or Broken Products: If the product you receive is damaged or broken upon delivery, we offer a full refund or replacement. To initiate the refund process, please contact our customer support team within 1 week days of receiving the product. We may request photographic evidence or any other relevant information to assess the damage. Once verified, a refund will be processed within 3 weeks.
2. Notification and Return Procedure: To qualify for a refund, you must notify us of the damaged or broken product within [number of days] days of receiving it. Please contact our customer support team via [email/phone number] and provide the following information:
- Order number
- Product name
- Brief description of the damage or defect
- Any supporting evidence, such as photographs
3. Return Shipping: In some cases, we may require the return of the damaged or broken product. We will provide you with detailed instructions on how to return the item, including any prepaid shipping labels, if applicable. Please ensure that the product is securely packaged to prevent further damage during transit.
4. Assessment and Resolution: Upon receiving the damaged or broken product, our team will carefully assess the condition and verify the reported issue. If the assessment confirms the damage or defect, we will process a refund or replacement, as per your preference.
5. Refund Method: Refunds will be issued using the original payment method used for the purchase. Please note that the refund process may take [number of business days] to reflect in your account, depending on your bank or payment provider.
6. Non-eligibility for Refunds: Our refund policy does not cover damage caused by misuse, improper handling, or normal wear and tear of the product. Additionally, we are unable to offer refunds for products that have been customized or personalized according to customer specifications.
We value your satisfaction and strive to address any concerns promptly and to the best of our abilities. If you have any questions or need assistance with our refund policy, please don't hesitate to contact our customer support team.
Please note that this refund policy is subject to change without prior notice. The latest version of our refund policy will always be available on our website.
Thank you for choosing [Your Company Name]. We appreciate your trust in our products and services.
Sincerely,
Nady's